Frequently Asked Questions
Everything you need to know about your safety footwear and apparel.
How do I know if my shoes meet safety standards?
All footwear sold by Mister Safety Shoes is certified by recognized standards such as CSA or ASTM. Look for the green triangle or specific safety icons in the product description to ensure they meet your workplace requirements.
What is your return policy for online orders?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure the tags are attached and the soles are clean. Returns can be processed via mail or at any of our retail locations.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer bulk pricing for corporate accounts?
Yes, we provide specialized corporate programs and volume discounts for businesses. Please contact our industrial sales team through the 'Corporate' page for a customized quote.
How should I maintain my safety boots to make them last longer?
We recommend cleaning your boots regularly with a damp cloth, using leather conditioner for leather styles, and avoiding direct heat sources when drying them to prevent cracking.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.